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I’m a real adherent of disenshittificationism
no. we didn’t ‘bully’ them into dropping the 15 minute thing.
they’re still gonna do it–they just won’t tell you up front at the start of the call. and it will be because of reduced staffing at call centers instead of automatically adding a long wait time to every call.
And here I thought HP was stalwartly antidisenshittificationalistic.
