Particularly since some companies have made their websites intentionally shit so that you’d be encouraged to use the app instead. I noticed that with out local flavour of door dash, where the website got slower and clunkier and generally more shit right around the same time that the “Use our app!” banners got more obnoxious.
One big supermarket chain here has an app where you get a few cents bonus discount on already discounted items with the app coupon. The in-store announcement praises it as the first place of some insitute’s supermarket app ranking. Even if that institute were legit, the ranking fair and the spot well-deserved, I always felt like that’s a competition with no winners.