bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 1 day ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

851

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 1 day ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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M0oP0o@mander.xyz
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1 day ago
They did the same for me when my mother passed (no AI, just assholes though).
- oh_@lemmy.world
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  15 hours ago
  Very true. Air Canada doesn’t need AI to be terrible.

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