Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
Yeah, it could be, but these guys aren’t looking to replace human workers with a robust, well-trained, and properly-deployed AI, they’re looking to slash and burn their labor costs with whatever they think will squeak by.
I’ve used Amazon’s AI live chat bots a fair bit over the years and I have to say they’re actually pretty good. 90% of the time they can resolve the issue themselves (at least in my experience) and faster than it would take to connect to a person. But most people don’t have Amazon’s budget or customer service-oriented business model.
Yeah, it could be, but these guys aren’t looking to replace human workers with a robust, well-trained, and properly-deployed AI, they’re looking to slash and burn their labor costs with whatever they think will squeak by.
I’ve used Amazon’s AI live chat bots a fair bit over the years and I have to say they’re actually pretty good. 90% of the time they can resolve the issue themselves (at least in my experience) and faster than it would take to connect to a person. But most people don’t have Amazon’s budget or customer service-oriented business model.