Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • JuxtaposedJaguar@lemmy.mlEnglish
    13·
    14 hours ago

    It has the same energy as upper management firing their IT staff because “our systems are running fine, why do we need to keep paying them?”

    • Croquette@sh.itjust.works
      English
      9·
      13 hours ago

      The IT paradox :

      -“Why am I paying for IT? everything runs fine”

      -“Why am I paying for IT? nothing works”