Regular people get help with basic stuff in windows All the time. That’s why there is a Geek Squad in best buy. That’s probably the only thing missing for the non technical Linux users.
If people are paying someone to “install” their printer, why would it be different with Linux.
In fact, in Linux they’d need less tech support as many windows users calls are for slowness, virus and obsolescence.
Let’s not compare usability using different standards
If people are paying someone to “install” their printer, why would it be different with Linux.
With printers spesifically I’d bet people don’t need to pay for support with Linux as much. Sure, there are models which just won’t work, but in general my experience is that printers are mostly plug’n’play with Linux.
A few months ago I did a helpdesk gig on one local small business. They consume a lot of paper due to requirements on their business and they have some fancy KonicaMinolta photocopier. They guys who installed the printer had struggled for hours to get that thing to work on their Win10 machines. I did what was requested and they asked if I could print out notes I wrote for them for reference but immediately started to wonder if that’s feasible as the printer was so difficult to install. It took less than a minute for my mint-laptop to locate the printer and start using it. No idea if the printer company techs were just incompetent or if the software for it is bad, but apparently I’m now some kind of tech-deity in their office…
Again. Have you used Fedora, Mint, Ubuntu?
Regular people get help with basic stuff in windows All the time. That’s why there is a Geek Squad in best buy. That’s probably the only thing missing for the non technical Linux users.
If people are paying someone to “install” their printer, why would it be different with Linux.
In fact, in Linux they’d need less tech support as many windows users calls are for slowness, virus and obsolescence.
Let’s not compare usability using different standards
With printers spesifically I’d bet people don’t need to pay for support with Linux as much. Sure, there are models which just won’t work, but in general my experience is that printers are mostly plug’n’play with Linux.
A few months ago I did a helpdesk gig on one local small business. They consume a lot of paper due to requirements on their business and they have some fancy KonicaMinolta photocopier. They guys who installed the printer had struggled for hours to get that thing to work on their Win10 machines. I did what was requested and they asked if I could print out notes I wrote for them for reference but immediately started to wonder if that’s feasible as the printer was so difficult to install. It took less than a minute for my mint-laptop to locate the printer and start using it. No idea if the printer company techs were just incompetent or if the software for it is bad, but apparently I’m now some kind of tech-deity in their office…