Yeah no in no world would I call it perfect. The web version had problems of decrypting encryption keys without a phone also connected and syncing for me. I used to have an account with Element directly for a subscription so that I could have certain bridges. Since they discontinued this and botchered the transition they shut down that homeserver. I wasn’t paying for a while but I expected to still be able to use the normal account matrix features on their homeserver. They just shut it down and mentioned it a few months previously in their blog posts but I didn’t ever receive a mail or anything. Their data export/transfer tool stopped working with their home server shut down. I would argue actually for smaller instances because I don’t trust the Matrix.org team as they split of from Elements but small servers also have a risk because they often depends on individual admins