

bootloader unlocking
I used to buy Xiaomi products because of the bootloader unlocking, but in practice it is a dystopian nightmare - they have built it so to unlock the bootloader you need a cryptographic signature from them, and they don’t give that out all that easily.
You have to sign up for an account with them, use a Windows-only tool to request unlocking, and they have a long wait period (deliberately imposed) to unlock, which sometimes randomly restarts. The wait period is different for different models, and can be weeks.
Their support are unwilling to help unlock immediately even for replacement devices where you want to get up and going quickly - if your device breaks (they are not the most durable phones IMO, as you note) and you get a replacement, you’ll have to wait the time again before you can restore a backup of a phone using a custom ROM.
It’s possible they have improved, but because of their attitude around what I can do with my own hardware, I’ve stopped buying Xiaomi gear.
Sometimes I wonder if they are trying to get a high score by committing every possible war crime.