minus-squarerefract@lemmy.dbzer0.comtoTechnology@lemmy.world•Half of companies planning to replace customer service with AI are reversing courselinkfedilinkEnglisharrow-up1·7 hours agoI’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point. linkfedilink
minus-squarerefract@lemmy.dbzer0.comtoTechnology@lemmy.world•Half of companies planning to replace customer service with AI are reversing courselinkfedilinkEnglisharrow-up19·23 hours agoThey fought him over ~700CAD. Thats wild. linkfedilink
I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.